Help Center & FAQ

FAQ

• Do you charge shipping?
• How is SaferPlate.com different from its competitors?
• Which food allergies are your meals safe for?
• What can I expect in a meal kit?
• Do you offer plans for people with special dietary requirements?

Placing & Editing Orders

• Can I order more than one of the same meal?
• How many people can I order for?
• What's the deadline for making changes
• Can I get an email reminding me to choose my meals?

Delivery

• Where do you deliver?
• How does my food stay fresh in transit?
• What delivery days are there in my area?
• How do I track my delivery?
• How do I see when my meals are coming?
• When will my box be delivered?

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Recipes & Ingredients

• I have an allergy - What do I do?
• Do you offer gluten-free, dairy-free, or nut-free options?
• What should I do if one of my ingredients is damaged or missing?
• How do I store the food?
• Do you provide nutrition information for your meals? Where can I find it?
• Do you offer organic ingredients?

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Account Management

• How do I change my delivery address?
• How do I change my password?
• How do I reset my password?
• How do I update my email address on my account?

Payment & Billing

• How does payment work? Is it secure?
• What payment methods does Safer Plate accept?
• How do I see how much I will be charged?
• How much will I pay for shipping?
• What should I do when my credit card is about to expire?
• How do I update my payment information?

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